View Full Version : AE Splash Screen Crash
May 21st, 2007, 11:35 AM
I've been using AE7.0 Pro for over a year and for the first time, have encountered a problem.
When I open AE, it crashed at the splash screen, saying, Sorry, AE has crashed.. but it gives no explanation why.
I was thinking maybe I need to delete cache somewhere or maybe some pref's but um, without an idea of what to do, I'm afraid to touch it. I have uninstalled and reinstalled but it does the exact same thing at the splash screen.
Does anyone have a suggestion BEFORE I contact Adobe? Thanks-
May 21st, 2007, 03:43 PM
I remember my friend having the same problem and we were able to fix it. Try updating your graphics card on the web. If its nvidia or whatever there will be a download section to download the latest update. I hope this helps,
May 21st, 2007, 03:55 PM
Thx for the reply. I had just updated my nvidia driver on my XPS700 and still, no problem solved :(
It's gotta be something simple I'm missing.
May 21st, 2007, 04:38 PM
i would say move your projects folder, in case its a corrupt project? another option is to try to run AE from a different user account in case something you installed messed up your paths...
May 21st, 2007, 04:56 PM
Did this happen after you installed a plugin? AFX processes all the plugins at startup and there is a large chance that this is the culprit. Make sure the plugins you are using are compatabile upto that version. Try removing them from the plugins folder and start the application again.
May 21st, 2007, 05:28 PM
Hold "Shift" key when starting afx till it comes to open window...think that was it
maybe ctrl + shift
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=332472 opps apple
May 21st, 2007, 06:16 PM
Thanks for the replies.
It had messed up 2 days before installing the new graphix driver for my card so it was before then. As for anything corrupt, I uninstalled AE and reinstalled it today but it still does it. I don't know why it would still crash if I have no preferences or anything yet. Oh, and that holding down shift or even shift + ctrl doesn't work.
I'll try to install it in diagnostic mode.. maybe that will work but this is really baffling me.
May 21st, 2007, 06:45 PM
You could Ctrl + Alt + Shift(hold keys till AFX is done loading) ...destructive...your milage may vary
DID YOU GO FROM ATI TO NVIDIA?????!!!
May 22nd, 2007, 09:16 AM
Yeah that worked but when it asked me if I wanted to get rid of the pref's file and I said, ok.. it acted like it was going to load up but nah, it crashed at the splash screen anyway.
O well, I think its time to switch to Fusion or something. This is a bit of a pain and Adobe has no clue either.
Thanks for the help.
May 23rd, 2007, 12:54 AM
You should manually go in and delete your preferences file. Its in the applications data folder in your document and settings. If you are reinstalling it then try deleting the whole after effects folder in your applications date folder first before installing again.
June 17th, 2007, 06:15 PM
it seems that this is no gfx card driver issue but try to remove opengl extension file in AE folder or rename it then run..
July 2nd, 2007, 11:04 PM
In my position it was a problem with QUICKTIME.
First time i got this problem then install codecs pack (then i delete them.. all works fine again)
Second, the i UPDATE QUCKTIME.... After instal prev version..again all work...
July 17th, 2007, 09:39 PM
have the same problem and it appears to be some quicktime plugin!
September 23rd, 2007, 04:38 PM
for those whom yet couldn't find any solutions, check this thread. it might help cuz seems like the UI is corrupted...
and i wish a lotta gl :)