Today I received a video sample from a client downloaded from an FTP. I opened it up on an older iMac and it preview and played fine in quicktime and preview The dimensions are and should be 1280 × 720. The video is a .MOV file.
I transferred the video to my production computer, a bran new top of the line iMac, and it shows up as 960 x 720 in Quicklime, Preview and Premiere CS5.5. The video of course appears squished and awkward looking. Thinking that something went wrong when I transferred the video I downloaded the video again via the production computer from the clients FTP. Once again the video shows up as 960 x 720 instead of 1280 × 720 in Quicklime, Preview and Premiere but yet when I Get Info it says the dimensions are 1280 × 720.
This problem does not occur just on the production iMac. I opened the .MOV file up on my MacBook and another coworkers computer and it always shows up as 960 x 720 but lists the dimensions as 1280 × 720 under Get Info.
I have been working with video for the last four years and have never ran into this problem. Has anyone ever encountered this? If so what was your solution?
The only thing I can think is that something went wrong with the Metadata when rendered/converted by the client or it has a bad codec. It is really weird as it plays just fine on the older iMac.
I should also note that someone has already done some editing and the file is not a .MOV.
I am baffled. Help!